Now Hiring - Client Services - Account Manager in Brooklyn, NY

Advance Possibility
Join a dynamic and innovative team at the forefront of risk-adjustment services and solutions. Episource is a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

Bring your risk adjustment management expertise and passion for people to a flourishing organization as Episource’s Account Manager - Client Services.

Episource’s Account Manager - Client Services is a work-from-home, remote position. In this individual contributor role, you will report directly to Episource’s Manager, Client Services, and travel approximately 25-30% of your working hours, depending on Episource’s clients' needs.

Here’s how you’ll impact Episource:

• Leverage your people passion. Build, manage, and maintain strong client relationships, leading to increased business and market share for Episource. You’ll support and empower Episource’s clients, leading them to solutions and providing them with a superior experience.
• Serve as a risk management SME. With your robust risk adjustment background, you will serve as an RA subject matter expert from day one, learning our products throughout the first few months of your Episource experience.
• Observe with an eye for improvement. Using your keen eye for detail and analysis, you’ll communicate metrics with stakeholders and actively seek out and manage opportunities to increase the use of Episource solutions based on client needs.
• Act as a communication liaison. Serve as a vital communicator to internal stakeholders as well as Episource clients. On the client level, you’ll provide overviews and demonstrations of Episource solutions with the highest client experience and engagement.

What your journey at Episource will look like:

• In your first three months at Episource, you will be acquainted with our products and services and ready yourself to seize opportunities to support our clients fully.
• Throughout your next six months at Episource, you will be viewed as a client service advocate and expert by this time. You will have built account plans and started managing revenue growth opportunities.
• By the end of your first year at Episource, you will be fully capable of managing all types of clients and fluent in account planning. You will have closed both an upsell and cross-sell opportunity by this time.

What you will bring to the Expert Teams at Episource:

• 4 to 6 years of account management or client project management experience
• Healthcare and risk adjustment experience
• Bachelor’s Degree
• Exceptional Customer Service
• Public Speaking Expertise
• Superior communication skills
• A meticulous eye for detail
• Superior analytical and critical thinking techniques
• Knowledge of computer-based systems such as is highly preferred

Here are a few strong good-to-haves for our Account Manager - Client Services role:

• Previous healthcare experience
• Cross-selling and upselling know-how
• Microsoft Office Suite and Salesforce familiarity

Here is how you will benefit as a valued member of our Expert Teams at Episource.

• Remote culture with company equipment, virtual access, and monthly internet allowance
• Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year
• Parental Leave
• Wellness Programs (EAP, Calm App)
• 401(k) with company match
• Career Development: Tuition reimbursement, certifications, and seminars
• Health, Vision, Dental, Voluntary Life, and AD&D Insurance
• Health Savings Account / Flexible Savings Account

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused
The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Expert Teams. Ingenious Technologies.
Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows.

Salary Range: $95,000-120,000/year
Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting.

Episource will require proof of COVID-19 vaccination for all patient-facing healthcare workers and client-facing employees.

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.